W e, at Malabar Cements, believe on what Mahatma Gandhi rightly said about the customer and we do practice it in letter and spirit:
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.